SSB BART Group (SSB) helps companies design and enhance their digital systems - including web sites, web applications, software, hardware, and services - so they are usable by people with disabilities. In the same way that buildings must conform to the Americans with Disabilities Act (ADA), modern web sites and applications must be accessible to people with disabilities or face legal liability. SSB allows organizations to address these risks and provide equal access through software, training, and consulting solutions. As a company we seek to both do well financially and create a world where all users have access to digital systems.
The Customer Success Specialist will lead post-sale strategic account management and delivery management for our suite of consulting and SaaS offerings. Working with Fortune 500 companies and key brands from around the world, your primary focus will be successful implementation and ongoing support of assigned customers, as measured by customer retention and growth. The Customer Success Specialist will build project plans and ensure proper execution by aligning and driving internal resources. The Specialist will also build strong and productive relationships with customers and clearly demonstrate the impact of SSB BART Group's products and services.
Roles and Responsibilities
The Specialist will partner with the Manager, Customer Success to implement account health-based full lifecycle management. Operationally this includes supporting the customer from point of sale through the project planning and implementation cycles, through renewal and upsell.
Salary is commensurate with experience. This is a full-time, salaried position with a competitive benefits package. It is being offered in the Vienna, VA office. For immediate consideration please submit your resume and cover letter.
SSB BART Group is committed to workforce diversity. Equal Opportunity Employer. Copyright 2017, SSB BART Group. All rights reserved.