SSB BART Group (SSB) helps companies design and enhance their digital systems - including web sites, web applications, software, hardware, and services - so they are usable by people with disabilities. In the same way that buildings must conform to the Americans with Disabilities Act (ADA), modern web sites and applications must be accessible to people with disabilities or face legal liability. SSB allows organizations to address these risks and provide equal access through software, training, and consulting solutions. As a company we seek to both do well financially and create a world where all users have access to digital systems.
The Customer Success Manager will lead post-sale strategic account management and delivery management for our suite of consulting and SaaS offerings. Working with Fortune 500 companies and key brands from around the world, your primary focus will be driving the retention, and growth of your assigned customer base. The Manager builds strong and productive relationships with customers, maps out and facilitates successful implementation, and clearly demonstrates the impact of SSB BART Group's products and services. The right candidate is likely to be a proven account manager with a track record of building strong, scalable customer engagements across a diverse set of channels, products, and licensing models. This leader will know how to work with all parties to deploy solutions that delight customers, improve brand loyalty, and can scale within a rapidly growing business.
Roles and Responsibilities
The Manager will define success metrics, and will facilitate development of scalable account health-based full lifecycle management. Operationally this includes oversight of a wide mix of projects including service level agreement governed ongoing engagements, fixed scope projects, business process consulting projects and a variety of training services.
Salary is commensurate with experience. This is a full-time, salaried position with a competitive benefits package. It is being offered in the Vienna, VA office. For immediate consideration please submit your resume and cover letter.
SSB BART Group is committed to workforce diversity. Equal Opportunity Employer. Copyright 2017, SSB BART Group. All rights reserved.