The Digital Accessibility Manager will lead a team of consultants responsible for the success of assigned accounts within an industry vertical by managing a team of technical analysts and consultants, ensuring customer success through the implementation and delivery of SSB's services and software. In addition, the Digital Accessibility Manager will act as the senior technical consultant to assigned accounts by actively participating in consulting and testing activities. The Digital Accessibility Manager will serve as the primary customer advocate and strategist for assigned accounts, setting the customer pathway and managing their team through project completion. The Digital Accessibility Manager ensures their direct reports understand and adhere to SSB's consulting methodologies and deliver high-quality projects within the project timeline.
Perform web and mobile accessibility assessments by managing the coordination and delivery of formal and informal audits which include test results and remediation solutions to improve user interfaces. Enter test results into SSB’s Accessibility Management Platform (AMP) – the industry’s first on-demand solution that integrates the business and technical aspects of complying with regulations, such as Section 508, the ADA, and the Web Content Accessibility Guidelines 2.0
Lead internal and customer-facing consultative conversations to set the strategy for current and future work
Test client’s systems against specific manual and assistive technology tools.
Work with the customer to determine the boundaries of the testing environment by identifying a representative test set of the user interface components found in the client’s system.
Deliver testing results to the customer and lead consultative conversations to create a road map to improve the accessibility and usability of the client’s IT system
Proactively ensure the satisfaction and growth of their team's assigned customer base
Partner with the Customer Success team to build and execute customer roadmaps
The Digital Accessibility Manager will work with SSB Project Management team to develop the schedule for customer deliverables
Provide excellent team management through:
Working closely with your team, meeting with them regularly to ensure that their needs are being met and their projects are on-time
Reviewing customer deliverables to ensure that the quality of your team's work is top-notch
Identifying skills gaps within the team and mentor or setup training to close the gaps
Mentoring teammates to identify and resolve systemic skills gaps, set up and deploy scalable, team-wide training
Work with management team to finalize project scope and deadlines, provide regular status updates, allowing maintenance of the master consulting schedule, evaluate availability of resources against project timelines, and advocate for additional resources to complete projects
Our consulting positions are on the front-line with our customers; therefore, it is imperative that you inspire confidence when speaking with customers. (Good news: we do work you’ll want to talk about.)
SSB has a culture of disciplined execution over time. We seek to hire and advance people that have this focus and have the chops to execute activities on their own without a large amount of management oversight.
At SSB, we have been successful because we constantly seek to be the best in our market across all products and services we provide. We’re looking for people who are happiest when the standard is high. This lets us both charge more and invest more, with the end goal of providing far more value per dollar spent than our competitors.
Six years working in a technical consulting position
Two years of team management experience, either as an engagement manager or team lead
Skilled customer manager with experience going beyond the tactical to include leading strategic conversations with customers
Knowledge of leading accessibility standards including WCAG and Section 508
Significant experience working in an Agile environment
Work in digital accessibility consulting is a plus
BS or commensurate experience in Computer Science or MIS
This is a full-time, salaried position with a competitive benefits package. It is located in the Vienna, VA office.
SSB BART Group is committed to workforce diversity. Equal Opportunity Employer. Copyright 2016, SSB BART Group. All rights reserved.